Social Housing Research
In a tough market, the housing sector needs to work hard to demonstrate the benefits they offer their tenants by listening and engaging with them to improve their services.
Marketing Means provide a range of tenant services research, for housing associations and local authorities to enable RSL's to understand, demonstrate and improve their levels customer service.
Examples of our recent work include:
- Providing on-going customer service research for a large housing group conducting of telephone interviews a month with fully interactive, online results an time tracking dashboards
- STATUS and Mini-STATUS surveys by post, face to face and telephone
- Profiling surveys
- In-depth interviews, workshops and tenant engagement.
Marketing Means offer a high quality, flexible, multi-modal approach (entirely in-house) to ensure that response rates are maximised, that research is delivered in a cost effective manner, sensitive to the needs and wishes of tenants.
Contact Colin to discuss your project on 01364 654485 or email colins@marketingmeans.co.uk