How we work
01
Brief and Call
We review your goals, test feasibility and agree scope in a first call.
02
Questionnaire
We design the survey and pilot it with a small group before launch.
03
Sampling and Mode
We choose the sample and the fieldwork mode that suits your audience.
04
Fieldwork
Our own interviewers collect responses by postal, telephone, face-to-face or online.
05
Analysis
We code, weight and analyse the data, from survey design to insight.
06
Reporting
A full report and debrief close the project, all run in-house.
Our story since 1992
Independent market research agency established 1992. Over 1,800 survey projects delivered. MRS Company Partner.
Our glass-fronted office at dusk.
1992
Founded in Devon
Two people started the agency, running postal omnibus surveys for local clients.
1997
First telephone room
Our first CATI telephone room opened, bringing faster answers to every study.
2003
National interviewers
We built a face-to-face interviewer network covering the whole country.
2008
Online panel added
Online panel fieldwork joined our methods, widening the samples we could reach.
2014
In-house analysis
A data-processing and analysis team formed under our own roof.
2019
New studio offices
We moved into our current glass-fronted studio offices.
2023
Project number 1,800
We delivered our 1,800th survey project for a client.
Our People
An independent market research agency established 1992, with a panel of 60 trained interviewers across the UK. We are an MRS Company Partner, and we scale every project up or down to fit.
Senior Researchers
Each of our lead researchers brings 15+ years in consumer and public-sector research, so your study is shaped by real experience.
Trusted Relationships
Long-standing ties with local authorities, housing associations and trade bodies open doors that cold approaches cannot.
Briefed Interviewers
Accredited interviewers are briefed in person before every study, so each question is asked consistently and with care.
Specialist Partners
We work with trusted translators and recruiters to reach hard-to-reach samples without losing quality or pace.
Questions answered
Plain answers on cost, scale, modes, timing and data handling.
What does a survey cost and what drives the price?
Price follows sample size, questionnaire length, fieldwork mode and how hard the audience is to reach. Every quote is itemised, so you see where the money goes before you commit.
Is there a minimum project size?
Projects run from 100 to 20,000 respondents. Smaller samples suit focused audiences, while larger ones allow detailed comparison between groups.
Which fieldwork mode suits my audience?
We offer four fieldwork modes: postal, telephone, face-to-face and online. We recommend the one that reaches your people most reliably, and we can combine them.
How long does a project take from sign-off?
Timing depends on the mode and the sample. Typical reporting turnaround is 10 working days from fieldwork close, and we agree a dated plan at the start.
Can you work from a questionnaire we have already written?
Yes. We review it for clarity, length and bias, suggest light edits where they help, and then field it as written.
Do you handle sample sourcing and recruitment?
We do. We source lists, recruit participants and manage quotas, so you do not need to find respondents yourselves.
How is personal data stored and deleted?
Personal data is held securely, used only for your project and deleted on the schedule we agree with you. As an MRS Company Partner, we follow the Market Research Society code of conduct.
Can we have raw data as well as the report?
Yes. Cleaned data files and tables can come with the report, in the formats your own analysts prefer.
Do you present findings to our board?
Gladly. We can present in person or online, walk through the evidence and answer questions on the day.
A useful brief includes your objectives, audience and any sample source, preferred mode, rough sample size, deadline and budget band.
Brief our research team
Full service: survey design, fieldwork, analysis, reporting. Open Monday to Friday, 9am to 5.30pm; we answer within one working day.
Project pricing
Indicative bands to help you judge fit before you enquire. All quotes are fixed in advance, and feasibility advice is free of charge.
Small study
A short questionnaire, a single mode, tabulated results and a clear summary.
Standard study
Multi-mode fieldwork, full questionnaire design, weighted analysis and a written report.
Large study
Multi-region sampling, boosted sub-groups, segmentation and a board presentation.
Projects from 100 to 20,000 respondents.
Typical reporting turnaround: 10 working days from fieldwork close.